Frequent Asked Questions

You can book your transportation in our web page www.husnabrx.com with at least 48 hours before your flight. Reservations within 48 hours of your departure should be booked through our Operations Office at [email protected].

That will depend on the cancellation policy of the transfer booked. Please, check our cancellation and no-show policy to learn more about it.

If you get sick and show us a valid medical certificate, we will reimburse you the amount paid for the transfer. Please refer to the “Where can I find the cancellation policy” question to obtain detailed information about the medical certificate requirement. 

You can pay through a credit card, debit card or wire transfer. 

If your payment link is not working, you should contact our BRX Operations teams at [email protected] and they will kindly assist you.

BRX Services is in counter number 20 in terminals A & B of Punta Cana International Airport.A White and blue turquoise uniformed staff will be waiting for you at your arrival.

It will depend on the type of transportation booked. Private transportation will depart as soon as you arrive in our counter. Shared transfers will have a waiting time of 20 to 25 minutes.

Before your trip to Punta Cana we recommend the following:

• Documentation: Make sure you have your valid passport, any necessary visas, and confirmations of your hotel reservations, flights, and BRX services (transfers and excursions). Local government requires to complete an electronic ticket to enter to the country.  It can be filled out in the follow webpage when following a few simple steps: https://eticket.migracion.gob.do
• Currency: The local currency is the Dominican Peso (DOP), but the US Dollar (USD) is widely accepted. It is useful to carry some cash for tips and small expenses.
• Weather and sun protection: Punta Cana has a warm and sunny climate. Pack light clothing, swimwear, a hat, sunglasses, and biodegradable sunscreen.
• Communication: Keep the contact details of your hotel and BRX Services DMC handy for any needs.
• Transfer confirmation: If you have booked a transfer with us, check your arrival details (terminal, time) and keep your confirmation voucher handy.

In case of emergency with your transfer service, you can contact our team at [email protected] or to our WhatsApp number +1 (809)-501-1178.

Yes, we do. You can find BRX Services in Instagram, Facebook, LinkedIn, Tripadvisor and Google.

Our hotel Representative will assist you confirming your pickup time. We encourage you to visit your Representative on your arrival to confirm your departure transfer.

Depending onyour children’ age they can be not allow to certain excursions due to safety reasons. In the description tab you will find any age restriction for the excursion you are interested in.

Reservations

• You have included a round-trip transportation from Punta Cana Airport to Nickelodeon Punta Cana Resort.
• Customers arriving before the starting date of the group staying at Nickelodeon Punta Cana Resort can use the round-trip transfer included.
• Customers arriving before the starting date of the group staying at Airbnb or other resorts will need to book a private transfer at an additional cost.
• Your Husna ID number will be the coupon code for your reservation.
• The coupon code is personal and untransferable
• The coupon code can be used for one booking.
• The coupon code is mandatory to receive the included transfer service.
• Bookings with included transfer, if your family is arriving on different flights, should add each transportation service to the shopping cart and then use only one transaction for the coupon code. 
• Transfer will be non-stop from Punta Cana Airport and to Nickelodeon Punta Cana and vice versa.

Changes

• Changes to a reservation must be requested two (12) hours prior to the departure or arrival pickup time. If we do not receive this information, your reservation will be considered as shown in the system or if the latter happens with no reimbursement.
• Changes within up to two (2) hours of the pickup time will apply only in cases of emergency.

Waiting time at the airport

• Our drivers will wait at the airport for up to two (2) hours after your flight has landed.
• After two (2) hours of your flight landing time, your reservation will be considered as “No Show.”
• In case of flight delays, problems or incidents exiting the terminal, please, notify us within two (2) hours of your arrival time.
• Shared transportation will have a twenty-five (25) minutes waiting time after your check in with our BRX Services representative at the airport counter in Punta Cana International Airport or after meeting the greeter with the BRX Services sign in other airports.

Minimum Dispatch Time

• Certain airlines require you to arrive at airport at least three (3) hours in advance: your pickup will be up to four (4) hours before your flight departure time depending on resort, hotel, or accommodation location.
• The pickup time will be scheduled taking into consideration a wide variety of factors including unexpected circumstances that may occur due to traffic, weather, and delays due to the number of stops.
• Pickup times for shared transportation services will not be changed excepting when there is a change in the flight time of one (1) hour or more.
• Private transportation services pick up for departure can be changed or modified through our Call Center, hotel in-house representative, or email address. 

Confirmation Voucher

• You must present your confirmation voucher or confirmation number to our staff to receive the service booked.

Cancellation and No-Show Policy

• All reservations cancelled seven (7) or more days in advance will be 100% refunded.
• Cancellations done less than seven (7) days in advance and no shows are charged 100%.
• Cancellations with less than seven (7) days for health reasons will only apply for reimbursement upon a presentation of a medical certificate.
• The medical certificate must be signed and stamped by a licensed doctor, and it must contain a valid exequatur number.
• The medical certificate must be presented maximum twenty-four (24) hours after the excursion or transportation service.
• The medical certificate must be delivered to the Tour Concierge, to the BRX Services central office by email or scanned through online channels.
• In case of any event or circumstance, or combination thereof, occurs that is beyond the reasonable control of BRX Services and that materially affects the ability of BRX Services to provide any product or excursion or transportation services we will reschedule your transfer without additional fees and as soon as it is allowed by local authorities.  Without limiting the generality of the foregoing, events and circumstances that may give rise to BRX Services rights include, without limitation, an act of God, natural disaster, fire, earthquake, flood, windstorm, riots or civil disturbances, strikes, labor stoppage (whether resulting from disputes between BRX Services and its employees, or between other parties), war, or the action of or failure to act on the part of any governmental authority having or asserting jurisdiction that is binding upon BRX Services.
• Other unforeseen situations must be communicated with our office to evaluate your case.
• In case of extending your hotel stay, you must notify our office of this change with at least twenty-four hours (24) before the transportation service to reschedule your pickup time.  If we do not receive this information, you may be billed for the no show transportation.
• Cancellations must be requested by email address to through our in-house representative.
• If client loses transportation due to the responsibility of BRX Services or its suppliers, BRX Services will be responsible for refunding the client the amount charged for the service not received or compensating them according to the contracted service.
• Reservations done through third parties and other agencies will be handle according to their cancellation and No-show policy.
• If a vehicle was dispatched to provide the service and the costumer decided not to use the service, the costumer will be charged as No-show.

Flight delays and cancellations

• We monitor all arriving and departing flights to adjust our dispatch schedule accordingly. However, we cannot guarantee availability in case of flight cancellation or modification by the airline.
• In case of flight cancellation, we will do our best to reschedule your transfer for the new date and time, subject to availability.
• You are responsible for informing us of any change occurred with your flight time or date.