Reservations
- Your reservation number is a four-digit code included in your confirmation email.
- The reservation number is personal and not transferable
- If your family is arriving on different flights with different arrival times, you should book each transportation service independently.
Fees
- All fees are in USD dollar and charged to the current exchange rate in the Dominican Republic.
Changes
- Changes to a reservation must be requested two (12) hours prior to the departure or arrival pickup time. If we do not receive this information, your reservation will be considered as shown in the system or if the latter happens with no reimbursement.
- Changes within up to two (2) hours of the pickup time will apply only in cases of emergency.
Waiting time at the airport
- Our drivers will wait at the airport for up to two (2) hours after your flight has landed.
- After two (2) hours of your flight landing time, your reservation will be considered as “No Show.”
- In case of flight delays, problems or incidents while exiting the terminal, please notify us within two (2) hours of your arrival time.
- Shared transportation will have a twenty-five (25) minutes waiting time after your check-in with our BRX Services representative at the airport counter in Punta Cana International Airport or after meeting the greeter with the BRX Services sign in other airports.
Minimum Dispatch Time
- Certain airlines require you to arrive at airport at least three (3) hours in advance: your pickup will be up to four (4) hours before your flight departure time depending on resort, hotel, or accommodation location.
- The pickup time will be scheduled taking into consideration a wide variety of factors including unexpected circumstances that may occur due to traffic, weather, and delays due to the number of stops.
- Pickup times for shared transportation services will not be changed except when there is a change in the flight time of one (2) hours or more.
- Private transportation services picked up for departure can be changed or modified through our Call Center, hotel in-house representative, or email address.
Confirmation Voucher
- You must present your confirmation voucher or confirmation number to our staff to receive the service booked.
Transportation Cancellation and No-Show Policy
- All reservations cancelled seven (7) or more days in advance will be 100% refunded.
- Cancellations are made less than seven (7) days in advance, and no shows are charged 100%.
- Cancellations with less than seven (7) days for health reasons will only apply for reimbursement upon a presentation of a medical certificate.
- The medical certificate must be signed and stamped by a licensed doctor, and it must contain a valid exequatur number.
- The medical certificate must be presented at a maximum of twenty-four (24) hours after the excursion or transportation service.
- The medical certificate must be delivered to the Tour Concierge, to the BRX Services central office by email or scanned through online channels.
- In case of any event or circumstance, or combination thereof, occurs that is beyond the reasonable control of BRX Services and that materially affects the ability of BRX Services to provide any product or excursion or transportation services we will reschedule your transfer without additional fees and as soon as it is allowed by local authorities. Without limiting the generality of the foregoing, events and circumstances that may give rise to BRX Services rights include, without limitation, an act of God, natural disaster, fire, earthquake, flood, windstorm, riots or civil disturbances, strikes, labor stoppage (whether resulting from disputes between BRX Services and its employees, or between other parties), war, or the action of or failure to act on the part of any governmental authority having or asserting jurisdiction that is binding upon BRX Services.
- Other unforeseen situations must be communicated with our office to evaluate your case.
- In case of extending your hotel stay, you must notify our office of this change with at least twenty-four hours (24) before the transportation service to reschedule your pickup time. If we do not receive this information, you may be billed for the no show transportation.
- Cancellations must be requested by email address to our in-house representative.
- If client loses transportation due to the responsibility of BRX Services or its suppliers, BRX Services will be responsible for refunding the client the amount charged for the service not received or compensating them according to the contracted service.
- Reservations made through third parties and other agencies will be handled according to their cancellation and No-show policy.
- If a vehicle was dispatched to provide the service and the customer decided not to use the service, the customer would be charged as No-show.
Flight delays and cancellations
- We monitor all arriving and departing flights to adjust our dispatch schedule accordingly. However, we cannot guarantee availability in case of flight cancellation or modification by the airline.
- In case of flight cancellation, we will do our best to reschedule your transfer for the new date and time, subject to availability.
- You are responsible for informing us of any change that has occurred with your flight time or date.
